Welcome
Hello and welcome to Polland Cottage Surgery.
As you maybe aware there have been some changes made in how this and GP practices all over England will operate. Changes that have been implemented to ensure patients are provided with a better, faster more efficient service.
We are confident that this new digital information platform will help to provide you with clear concise help and advise in how these changes will effect you.
If you require any further assistance or need this information in a different format please do not hesitate to contact Polland Cottage Surgery.
Thank you,
Doctor Marcus Baxter.
hands-people-friends
Showing you we care.
Your GP Practice.
Our Practice and it’s dedicated staff pride ourselves in providing the very best in primary health care to Polland and the surrounding areas. We hope you take your time to browse this platform where you will find lots of useful information about the surgery and the services we offer.
Research shows that treatments are more effective if patients choose, understand and control their own care. This is why giving people more choice is a key priority to us.
Doctors have a duty to inform you about your available options and will always advise you as to what they think is the best option, but, ultimately, it is you, the patient, that must decide what is right for you.
Your GP Practice.
Our Practice and it’s dedicated staff pride ourselves in providing the very best in primary health care to Polland and the surrounding areas. We hope you take your time to browse this platform where you will find lots of useful information about the surgery and the services we offer.
Research shows that treatments are more effective if patients choose, understand and control their own care. This is why giving people more choice is a key priority to us.
Doctors have a duty to inform you about your available options and will always advise you as to what they think is the best option, but, ultimately, it is you, the patient, that must decide what is right for you.
Choosing the right service for you!
The future is looking bright for all. We are focusing on ensuring a much better formed collaboration between general practices and others in the local health and social care system including Community Pharmacies. This in turn should lead to better services for patients and help modernise and improve care.
It maybe that when you next call the practice to make an appointment to see a doctor, you could be directed to another health care professional. Listed below are a number of the health professionals you maybe appointed to see and a brief description of the role they perform.
PATIENT CARE SERVICES.
Before treatment;
Clinical Pharmacists
Clinical pharmacists work directly with physicians, other health professionals, and patients to ensure that the medications prescribed for patients contribute to the best possible health outcomes. … Evaluate the appropriateness and effectiveness of the patient’s medications.
Physician Associates
Physician associates increase the numbers of the medical workforce and increase access to quality care for patients. They act in an enabling role, helping to reduce the healthcare team’s workload, and bring new talent to the NHS, adding to the skill mix within the teams.
During treatment;
Social Prescribing Link Worker
Social prescribing link workers help to reduce health inequalities by supporting people to unpick complex issues affecting their wellbeing. They enable people to have more control over their lives, develop skills and give their time to others, through involvement in community groups.
Physiotherapists
Physiotherapists help people affected by injury, illness or disability through movement and exercise, manual therapy, education and advice. They maintain health for people of all ages, helping patients to manage pain and prevent disease.
Paramedics.
A paramedic is typically one of the first healthcare professionals to arrive at the scene of an emergency. Typical duties of the job include: … assessing patients, providing emergency treatment and making diagnoses. Monitoring and administering medication, pain relief and intravenous infusions. Not till 2021/22
Chiropodists
A chiropodist or podiatrist is a specialised foot doctor who treats people suffering from lower limb or common foot problems such as bunions and ingrown toenails. … They can also treat calluses and corns, varicose veins, smelly feet, cracked heels and athlete’s foot.
Podiatrists
Podiatrists treat a variety of foot and ankle ailments, including calluses, ingrown toenails, heel spurs, and arch problems. They also treat foot and leg problems associated with diabetes and other diseases. Some podiatrists spend most of their time performing advanced surgeries, such as foot and ankle reconstruction.
Dementia worker
To provide support, information and guidance to people with dementia and their carers helping to maintain their independence, improving their sense of well-being, and putting them in more control of their lives. To assist people with dementia and their carers to identify their needs and access to services.
After treatment;
A Geriatrician Technician.
A geriatrician supports intermediate care and integrated local teams by providing input to multidisciplinary meetings, visiting patients when needed, and giving verbal advice. They work within community hospitals on wards and in outpatient clinics, and they support virtual wards.
District Nurse.
District nurses play a crucial role in the primary health care team. They visit people in their own homes or in residential care homes, providing care for patients and supporting family members. … You may be visiting patients every day or more than once a day, offering help, advice and support.
Social Care
Social care workers give practical and emotional support to a wide range of different people. Working with individuals, families and communities, they often help to protect and promote people’s wellbeing so that they can enjoy a better quality of life.
self-care-pharmacy
Our Aim to you!
Our aim to create a better future!
You maybe asking, why has it been decided to make changes to the services my GP practice provides?
Here are some of the major benefits and reasons behind the changes.
Patients will receive;
*Longer GP consultations, up to 20 minutes where patients need them.
* Same day appointments with the right health professional to meet patients needs, this maybe a GP, but could also be a nurse, pharmacist, paramedic or physician associate.
* Patients being referred directly into other services including dental, pharmacy, eye health and community or voluntary services by their practice.
* Greater access to telephone, online or video consultations with a health professional and opportunities to take part in group consultations.
* Online access to health advice and information via websites and apps to help patients manage their own health.
* Technology to help people live independently at home for as long as possible. 
* The opportunity for patients to be more involved in their own care and have a greater say in local health services and how these are delivered.
In short this new and exciting way of working enables health and other services to work together to provide better access for patients.
Duration 60 seconds
Snippet: Info about video can go here
Symptom Checker.
We are offering all patients the choice to submit an online consultation request via a practice website e-consult. This will enable any patient wanting to discuss their condition, symptom with a GP the chance to submit their query via an online form. Every medical query will be responded to either on the same day or within 2 working days.
Symptom Checker.
We are offering all patients the choice to submit an online consultation request via a practice website e-consult. This will enable any patient wanting to discuss their condition, symptom with a GP the chance to submit their query via an online form. Every medical query will be responded to either on the same day or within 2 working days.
Symptom Checker.
Clinics
Clinics available to you.
Clinics
Your practice will send you a letter, text or email every year asking you to attend a clinic. If you have more than one condition we will try, where practical, to address these at one appointment. Please give the practice your email address and mobile phone number if you have them, so that we can communicate with you as efficiently as possible.
In addition to general medical consultations, we are pleased to be able to provide specialist clinics and services covering a wide range of topics.
Here are a list of clinic’s that are available at Polland Cottage surgery. For more information on the clinic’s including days and times available please call the practice.
Maternity Services
All the doctors are trained to provide full ante-natal care. Antenatal care is shared with each hospital in the area. The antenatal clinic is normally held on a Tuesday morning at the Surgery and a midwife is in attendance.
Family Planning Services
All our doctors are able to offer confidential advice during normal surgery hours on all aspects of contraception.
Child Health Surveillance
Your doctor will provide child screening at the practice. Clinics are held on Thursdays and all children receive regular assessments by both doctor and health visitor. Children will normally be invited for assessment at eight weeks, seven to nine months, eighteen months (health visitor only) and three years. Please bring your child’s record book when you attend.
An eyesight test is performed by the orthoptic clinic at three years. It is important that all infants and children are protected from potentially fatal diseases and we recommend all immunisations be given.
Minor Surgery Services
All our GP partners are registered to undertake minor surgical procedures, for example removal of lumps and cysts, or joint injections. The clinic is held once a month and appointments for minor surgery are made after a consultation with a doctor.
Cardiovascular Screening
It is recommended that people between the ages of 40-74 years should be assessed for their risk of developing cardiovascular disease.
We are currently inviting patients in this age group to attend an open clinic, you will have a blood pressure check and fasting cholesterol blood test. Once the results have been analysed, you will be informed of your results and may be invited back to discuss with one of our practice nurses.
There are a number of other clinic’s available to you within our network of GP practices. We have listed the practices below and the clinics that are available. You will need to contact the practices directly if the clinic of your choice is listed.
Other Clinics are available at GP practices within our Primary Care Network.
There are a number of other clinic’s available to you within our network of GP practices. We have listed the practices below and the clinics that are available. You will need to contact the practices directly if the clinic of your choice is listed.
Ansdell Medical Centre.
Warfarin management clinics, Counseling, Health checks, Investigative (i.e. ECG’s) Learning disability checks,
Bernbank Surgery
Physiotherapy Clinics, Dementia clinics/café, Eye clinics, Anxiety/ depression services, Ear/nose/throat services.
Links Medical Centre.
Elderly care clinics, Fertility clinics, H.I.V. clinics, Dermatology, Self care services, Cancer support, The Samaritans, Chronic disease Clinics, Dressings.
Carcliffe Medical Centre
Smear tests, Joint injections, Post natal checks, Minor operations.
Soplar House Surgery.
Minor operations, Cancer support, Physiotherapy Clinics.
Clinics
Your practice will send you a letter, text or email every year asking you to attend a clinic. If you have more than one condition we will try, where practical, to address these at one appointment. Please give the practice your email address and mobile phone number if you have them, so that we can communicate with you as efficiently as possible.
In addition to general medical consultations, we are pleased to be able to provide specialist clinics and services covering a wide range of topics.
Here are a list of clinic’s that are available at Polland Cottage surgery. For more information on the clinic’s including days and times available please call the practice.
Maternity Services
All the doctors are trained to provide full ante-natal care. Antenatal care is shared with each hospital in the area. The antenatal clinic is normally held on a Tuesday morning at the Surgery and a midwife is in attendance.
Family Planning Services
All our doctors are able to offer confidential advice during normal surgery hours on all aspects of contraception.
Child Health Surveillance
Your doctor will provide child screening at the practice. Clinics are held on Thursdays and all children receive regular assessments by both doctor and health visitor. Children will normally be invited for assessment at eight weeks, seven to nine months, eighteen months (health visitor only) and three years. Please bring your child’s record book when you attend.
An eyesight test is performed by the orthoptic clinic at three years. It is important that all infants and children are protected from potentially fatal diseases and we recommend all immunisations be given.
Minor Surgery Services
All our GP partners are registered to undertake minor surgical procedures, for example removal of lumps and cysts, or joint injections. The clinic is held once a month and appointments for minor surgery are made after a consultation with a doctor.
Cardiovascular Screening
It is recommended that people between the ages of 40-74 years should be assessed for their risk of developing cardiovascular disease.
We are currently inviting patients in this age group to attend an open clinic, you will have a blood pressure check and fasting cholesterol blood test. Once the results have been analysed, you will be informed of your results and may be invited back to discuss with one of our practice nurses.
There are a number of other clinic’s available to you within our network of GP practices. We have listed the practices below and the clinics that are available. You will need to contact the practices directly if the clinic of your choice is listed.
Other Clinics are available at GP practices within our Primary Care Network.
There are a number of other clinic’s available to you within our network of GP practices. We have listed the practices below and the clinics that are available. You will need to contact the practices directly if the clinic of your choice is listed.
Ansdell Medical Centre.
Warfarin management clinics, Counseling, Health checks, Investigative (i.e. ECG’s) Learning disability checks,
Bernbank Surgery
Physiotherapy Clinics, Dementia clinics/café, Eye clinics, Anxiety/ depression services, Ear/nose/throat services.
Links Medical Centre.
Elderly care clinics, Fertility clinics, H.I.V. clinics, Dermatology, Self care services, Cancer support, The Samaritans, Chronic disease Clinics, Dressings.
Carcliffe Medical Centre
Smear tests, Joint injections, Post natal checks, Minor operations.
Soplar House Surgery.
Minor operations, Cancer support, Physiotherapy Clinics.
S
NHS Health Campaigns 2020.
We have put together this selection of national and international campaigns to help health and wellbeing leads to plan your health and wellbeing strategy and activities for the year ahead.
January 2020
1st-31st January
Dry January
Giving up alcohol for the month of January is a way
of encouraging long lasting healthy drinking habits
and reaping the benefits associated with reducing
alcohol intake.
*
February 2020
4th February
World Cancer Day
People across the world participate in World Cancer Day,
with the aim of raising awareness and inspiring action to
reduce the risk of cancer.
7th February
Time To Talk Day
1 in 4 people experience mental health problems, but
many of these people do not feel able to speak up about
it. Time To Talk Day aims to reduce the mental health
stigma by encouraging people to be open about what they
are going through.
25th February – 3rd March
Eating Disorders Awareness Week
Raising awareness about eating disorders, including the
different types of eating disorders and the treatments
available to combat them.
*
March 2020
13th March
No Smoking Day
A day to encourage and support smokers to quit smoking.
13th March
World Sleep Day
Promoting issues related to sleep and aiming to reduce
the problem of sleep disorders on society by encouraging
prevention and management of sleep disorders.
16th-22nd March
Nutrition and Hydration Week
A global movement aiming to promote nutrition and
hydration in quality care, experience and safety improvement
in health and social care settings.
20th March
World Oral Health Day
Oral diseases are extremely common. This day aims to help
reduce the prevalence of oral diseases.
*
April 2020
1st-30th April
Stress Awareness Month
Raising awareness of the causes and
cures of stress.
5th April
Walk to Work Day
Reduce carbon emissions and add some healthy
exercise to your day by walking to work.
7th April
World Health Day
Highlight a priority area of public health
concern in the world.
24th April
On Your Feet Britain
Encouraging the people of Britain to sit less and
stand more by following some simple challenges.
*
May 2020
1st-31st May
National Walking Month
Encouraging people to walk more often.
5th May
Global Hand Hygiene Day
Prevention and control, including hand hygiene,
is critical to achieve universal health coverage.
6th-14th May
Sun Awareness Week
Highlighting the importance of looking after your
skin in the sun.
18th-24th May
Mental Health Awareness Week
Raising awareness of topics like stress, relationships, loneliness,
sleep, alcohol and friendship, with the aim of promoting
better mental health.
*
June 2020
10th-14th June
British Nutritional Foundation (BNF) Healthy Eating Week
Celebrating healthy living by promoting eating and
drinking healthily, and staying active.
10th-16th June
Men’s Health Week
Raising awareness of male health issues and encouraging
men to seek professional help for health problems.
10th-16th June
Carers Week
A carer is anyone who provides unpaid support to an individual
who would not be able to cope without them. Carers week is a
national campaign to raise awareness of the challenges
that carers face.
20th June
National Clean Air Day
A chance for the whole country to come together and
improve air quality through collective action.
*
August 2020
8th August
Cycle To Work Day
The UK’s biggest cycling commuting event. Encouraging
the people of Britain to cycle instead of drive to work, with
over 2 million miles cycled since the event began.
*
September 2020
2nd-8th September
Organ Donation Week
Encouraging people to sign up to the NHS Organ Donor
Register and to tell others about their decision to do so.
9th-15th September
Know Your Numbers Week
Blood pressure testing and awareness campaign. Encouraging
adults to be aware of their blood pressure and to take steps
towards ensuring this number is healthy.
10th September
World Suicide Prevention Day
With suicide being a leading cause of death across people of
all ages across the entire world, World Suicide Prevention Day
seeks to promote commitment and action to prevent suicide.
13th September
World Sepsis Day
Sepsis accounts for an estimated 8 million deaths worldwide
each year, yet little is known about it. Knowledge of sepsis
needs to be improved in order to stop many of these preventable
deaths from happening.
23rd-29th September
National Eye Health Week
A week where healthcare professionals join forces to encourage
people to get more regular sight tests and to generally act in
ways that promote benefits to their vision, with hopes to avoid
preventable sight loss.
25th September
National Fitness Day
Make the 25th of September the most active day of the
year by participating in a range of activities from yoga to
dance offs, with many more to choose from.
27th September
World’s Biggest Coffee Morning
All over the UK people host a coffee morning and donate
the proceeds to Macmillian.
*
October 2020
1st-5th October
National Work Life Week
Opening the conversation about wellbeing at work and
promoting a good work-life balance.
1st-28th October
Stoptober
A national campaign encouraging people to give up
smoking, offering support and advice for how to quit
for good.
1st-31st October
National Cholesterol Month
High cholesterol can cause serious health problems,
such as heart attacks and strokes. National Cholesterol
Month aims to raise awareness of these dangers while raising
money for Heart UK.
1st-31st October
Breast Cancer Awareness Month
Increasing awareness of the disease and raising money to
go towards life-saving research.
8th-12th October
Back Care Awareness Week
BackCare began when a clear lack of information on
back care was identified. Since it’s beginnings, BackCare
seek to support those who experience back pain by providing
information, guidance, and advice.
10th October
World Mental Health Day
Raising awareness of mental health issues across the world.
14th-20th October
International Infection Prevention Control Week
Increasing awareness of the need to keep patients
safe from infection.
18th October
World Menopause Day
Raising awareness of the health issues women experience
around the time of menopause.
*
November 2020
1st-30th November
Movember Men’s Health Awareness Month
Join the 5 million men who have grown moustaches in the month of
November since 2003 to raise money for men’s health.
4th-8th November
International Stress Awareness Week
Stress accounts for a significant proportion of sickness absence. It is
in the best interests of both individuals and their employers to work
out ways to prevent and manage stress.
12th-16th November
Anti-Bullying Week
Many people experience bullying and the Anti-Bullying Alliance
want to tackle this.The theme for 2020 is ‘Respect’.
11th-17th November
Alcohol Awareness Week
In the UK, one person dies every hour due to alcohol. Alcohol
Awareness Week tries to get people thinking about the influence
of alcohol in our lives, one that is often not positive.
*
November/December 2020
25th November – 10th December
16 Days of Action Against Domestic Violence
Aimed at businesses to support them in taking action against
domestic abuse by encouraging them to demonstrate their legal
obligation to assess dynamic risk and support the health and safety
of their employees.
December 2020
1st December
World AIDS Day
World AIDS Day provides opportunity for us to unite in the
fight against HIV, showing support for the more than 36
million people living with Aids across the world, and remembering
those who have died of HIV or AIDS.
thermometer-on-medical-pills-139398
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S
NHS Health Campaigns 2020.
We have put together this selection of national and international campaigns to help health and wellbeing leads to plan your health and wellbeing strategy and activities for the year ahead.
January 2020
1st-31st January
Dry January
Giving up alcohol for the month of January is a way
of encouraging long lasting healthy drinking habits
and reaping the benefits associated with reducing
alcohol intake.
*
February 2020
4th February
World Cancer Day
People across the world participate in World Cancer Day,
with the aim of raising awareness and inspiring action to
reduce the risk of cancer.
7th February
Time To Talk Day
1 in 4 people experience mental health problems, but
many of these people do not feel able to speak up about
it. Time To Talk Day aims to reduce the mental health
stigma by encouraging people to be open about what they
are going through.
25th February – 3rd March
Eating Disorders Awareness Week
Raising awareness about eating disorders, including the
different types of eating disorders and the treatments
available to combat them.
*
March 2020
13th March
No Smoking Day
A day to encourage and support smokers to quit smoking.
13th March
World Sleep Day
Promoting issues related to sleep and aiming to reduce
the problem of sleep disorders on society by encouraging
prevention and management of sleep disorders.
16th-22nd March
Nutrition and Hydration Week
A global movement aiming to promote nutrition and
hydration in quality care, experience and safety improvement
in health and social care settings.
20th March
World Oral Health Day
Oral diseases are extremely common. This day aims to help
reduce the prevalence of oral diseases.
*
April 2020
1st-30th April
Stress Awareness Month
Raising awareness of the causes and
cures of stress.
5th April
Walk to Work Day
Reduce carbon emissions and add some healthy
exercise to your day by walking to work.
7th April
World Health Day
Highlight a priority area of public health
concern in the world.
24th April
On Your Feet Britain
Encouraging the people of Britain to sit less and
stand more by following some simple challenges.
*
May 2020
1st-31st May
National Walking Month
Encouraging people to walk more often.
5th May
Global Hand Hygiene Day
Prevention and control, including hand hygiene,
is critical to achieve universal health coverage.
6th-14th May
Sun Awareness Week
Highlighting the importance of looking after your
skin in the sun.
18th-24th May
Mental Health Awareness Week
Raising awareness of topics like stress, relationships, loneliness,
sleep, alcohol and friendship, with the aim of promoting
better mental health.
*
June 2020
10th-14th June
British Nutritional Foundation (BNF) Healthy Eating Week
Celebrating healthy living by promoting eating and
drinking healthily, and staying active.
10th-16th June
Men’s Health Week
Raising awareness of male health issues and encouraging
men to seek professional help for health problems.
10th-16th June
Carers Week
A carer is anyone who provides unpaid support to an individual
who would not be able to cope without them. Carers week is a
national campaign to raise awareness of the challenges
that carers face.
20th June
National Clean Air Day
A chance for the whole country to come together and
improve air quality through collective action.
*
August 2020
8th August
Cycle To Work Day
The UK’s biggest cycling commuting event. Encouraging
the people of Britain to cycle instead of drive to work, with
over 2 million miles cycled since the event began.
*
September 2020
2nd-8th September
Organ Donation Week
Encouraging people to sign up to the NHS Organ Donor
Register and to tell others about their decision to do so.
9th-15th September
Know Your Numbers Week
Blood pressure testing and awareness campaign. Encouraging
adults to be aware of their blood pressure and to take steps
towards ensuring this number is healthy.
10th September
World Suicide Prevention Day
With suicide being a leading cause of death across people of
all ages across the entire world, World Suicide Prevention Day
seeks to promote commitment and action to prevent suicide.
13th September
World Sepsis Day
Sepsis accounts for an estimated 8 million deaths worldwide
each year, yet little is known about it. Knowledge of sepsis
needs to be improved in order to stop many of these preventable
deaths from happening.
23rd-29th September
National Eye Health Week
A week where healthcare professionals join forces to encourage
people to get more regular sight tests and to generally act in
ways that promote benefits to their vision, with hopes to avoid
preventable sight loss.
25th September
National Fitness Day
Make the 25th of September the most active day of the
year by participating in a range of activities from yoga to
dance offs, with many more to choose from.
27th September
World’s Biggest Coffee Morning
All over the UK people host a coffee morning and donate
the proceeds to Macmillian.
*
October 2020
1st-5th October
National Work Life Week
Opening the conversation about wellbeing at work and
promoting a good work-life balance.
1st-28th October
Stoptober
A national campaign encouraging people to give up
smoking, offering support and advice for how to quit
for good.
1st-31st October
National Cholesterol Month
High cholesterol can cause serious health problems,
such as heart attacks and strokes. National Cholesterol
Month aims to raise awareness of these dangers while raising
money for Heart UK.
1st-31st October
Breast Cancer Awareness Month
Increasing awareness of the disease and raising money to
go towards life-saving research.
8th-12th October
Back Care Awareness Week
BackCare began when a clear lack of information on
back care was identified. Since it’s beginnings, BackCare
seek to support those who experience back pain by providing
information, guidance, and advice.
10th October
World Mental Health Day
Raising awareness of mental health issues across the world.
14th-20th October
International Infection Prevention Control Week
Increasing awareness of the need to keep patients
safe from infection.
18th October
World Menopause Day
Raising awareness of the health issues women experience
around the time of menopause.
*
November 2020
1st-30th November
Movember Men’s Health Awareness Month
Join the 5 million men who have grown moustaches in the month of
November since 2003 to raise money for men’s health.
4th-8th November
International Stress Awareness Week
Stress accounts for a significant proportion of sickness absence. It is
in the best interests of both individuals and their employers to work
out ways to prevent and manage stress.
12th-16th November
Anti-Bullying Week
Many people experience bullying and the Anti-Bullying Alliance
want to tackle this.The theme for 2020 is ‘Respect’.
11th-17th November
Alcohol Awareness Week
In the UK, one person dies every hour due to alcohol. Alcohol
Awareness Week tries to get people thinking about the influence
of alcohol in our lives, one that is often not positive.
*
November/December 2020
25th November – 10th December
16 Days of Action Against Domestic Violence
Aimed at businesses to support them in taking action against
domestic abuse by encouraging them to demonstrate their legal
obligation to assess dynamic risk and support the health and safety
of their employees.
December 2020
1st December
World AIDS Day
World AIDS Day provides opportunity for us to unite in the
fight against HIV, showing support for the more than 36
million people living with Aids across the world, and remembering
those who have died of HIV or AIDS.
Local Health Campaigns.
Looking at a brighter future.
Here we have provided a list of local health campaigns that are being undertaken in the polland area. To find out more on the campaigns please contact Polland Cottage Surgery.
Change4Life
Would you or your family like to be healthier and happier? Would you like loads of ideas, recipes and games to help you do this? Then you already know why you should join Change4Life. Joining is a brilliant first step to get the most out of Change4Life and their quick assessment will help you discover the right places for you to start making a change.
Visit the website to start making your change
Antibiotic awareness
Antibiotic resistance (when an antibiotic is no longer effective) is a major problem. It is one of the most significant threats to patients’ safety in Europe. Antibiotic resistance is driven by overusing antibiotics and the inappropriate prescribing of them. It’s important that we use antibiotics the right way, to slow down resistance and make sure these life-saving medicines remain effective for us and future generations.
To find out more about responsible use of antibiotics, visit: www.nhs.uk/nhsengland/ARC/pages/AboutARC.aspx
Seasonal flu
Flu is a highly infectious and very common viral illness that is spread by coughs and sneezes. It is not the same as the common cold. Flu is caused by a different group of viruses and symptoms tend to be more severe and last longer. You can catch flu all year round, but it is especially common in winter, which is why it is also known as ‘seasonal flu’.
Flu causes a sudden high temperature, headache and general aches and pains, tiredness and a sore throat. You can also lose your appetite, feel nauseous and have a cough. If you have flu you generally start to feel ill within a few days of being infected. Symptoms peak after two to three days and you should begin to feel much better after a week or so, although you may feel tired for much longer.
A flu vaccine is available free on the NHS if you:
- Are pregnant
- 65 or older
- Have a serious medical condition
- Are a healthcare worker or carer
- Live in a residential or nursing home
The best way to protect yourselves and others from flu is to get vaccinated. Speak to your GP if you fall in to one of the categories above.
Here we have provided a list of local health campaigns that are being undertaken in the polland area. To find out more on the campaigns please contact Polland Cottage Surgery.
Change4Life
Would you or your family like to be healthier and happier? Would you like loads of ideas, recipes and games to help you do this? Then you already know why you should join Change4Life. Joining is a brilliant first step to get the most out of Change4Life and their quick assessment will help you discover the right places for you to start making a change.
Visit the website to start making your change
Antibiotic awareness
Antibiotic resistance (when an antibiotic is no longer effective) is a major problem. It is one of the most significant threats to patients’ safety in Europe. Antibiotic resistance is driven by overusing antibiotics and the inappropriate prescribing of them. It’s important that we use antibiotics the right way, to slow down resistance and make sure these life-saving medicines remain effective for us and future generations.
To find out more about responsible use of antibiotics, visit: www.nhs.uk/nhsengland/ARC/pages/AboutARC.aspx
Seasonal flu
Flu is a highly infectious and very common viral illness that is spread by coughs and sneezes. It is not the same as the common cold. Flu is caused by a different group of viruses and symptoms tend to be more severe and last longer. You can catch flu all year round, but it is especially common in winter, which is why it is also known as ‘seasonal flu’.
Flu causes a sudden high temperature, headache and general aches and pains, tiredness and a sore throat. You can also lose your appetite, feel nauseous and have a cough. If you have flu you generally start to feel ill within a few days of being infected. Symptoms peak after two to three days and you should begin to feel much better after a week or so, although you may feel tired for much longer.
A flu vaccine is available free on the NHS if you:
- Are pregnant
- 65 or older
- Have a serious medical condition
- Are a healthcare worker or carer
- Live in a residential or nursing home
The best way to protect yourselves and others from flu is to get vaccinated. Speak to your GP if you fall in to one of the categories above.
Looking at prevention
Life Style Changes, it has to be done!
So what are the rules for you to follow in preventing an unhealthy lifestyle?
Here are some tips to help you change those bad behaviours into healthy habits.
- Establish a plan to handle temptations you may face regularly.
- Replace unhealthy foods with healthier ones.
- Get more sleep, it gives you less time to eat.
- Cut down on watching TV.
- Set achievable goals in relation to your diet and exercise.
- Always think postive.
- Watch your alcohol consumption and do not smoke!
There is no easy solution moving forward with your life style change, it takes careful planning, will power, determination and time. What ever you have mapped out for yourself on this healthy journey will not happen over night. This is a life style change not a fad. It may involve changing original plans in your program to fit in with your own hectic and busy life schedules. Be patient!
Healthy Eating.
This section is all about prevention. Lets look at promoting a healthy body and a healthy mind.
With so much conflicting information out there, it is easy to become confused about healthy eating. A good diet is important for our health and can help us feel our best, but what is a good diet? Apart from breast milk as food for babies, no single food contains all the essential nutrients the body needs to stay healthy and work properly. For this reason, our diets should contain a variety of different foods, to help us get the wide range of nutrients that our bodies need.
For a full insight to a healthy diet visit;
https://www.nutrition.org.uk/healthyliving/healthydiet/healthybalanceddiet.html
Exercise
Getting enough exercise and being active can be important for both your mental and physical health. Some medications might make you feel more tired. However, moderate exercise can help to improve your mood and general well-being and help you to feel better about yourself.
Regular exercise can also lower the risk of physical diseases, including heart disease, diabetes, stroke and certain types of cancer. Being more active can also help you to be a healthier weight.
A very useful website to find out more about physical activity and how it will most definitely improve your health visit;
Vaccinations.
Travel Vaccinations
Most standard travel vaccinations are not available through the
Surgery. There are private clinics available who will be able to assist you with all your travel vaccination needs.
The exceptions are for vaccinations that are part of the suggested vaccination schedule including:
o Diphtheria, polio and tetanus (combined booster)
o Typhoid
o Hepatitis A
o Cholera
Please enquire with Reception if you have been recommended one of these vaccinations.
Children’s Vaccinations.
You’ll usually be sent an appointment letter when your baby or child is due for a routine vaccination.
It could be at your GP practice or a local child health clinic.
pexels-photo-462034
adult-close-up-cure-hands-275768
Life Style Changes, it has to be done!
So what are the rules for you to follow in preventing an unhealthy lifestyle?
Here are some tips to help you change those bad behaviours into healthy habits.
- Establish a plan to handle temptations you may face regularly.
- Replace unhealthy foods with healthier ones.
- Get more sleep, it gives you less time to eat.
- Cut down on watching TV.
- Set achievable goals in relation to your diet and exercise.
- Always think postive.
- Watch your alcohol consumption and do not smoke!
There is no easy solution moving forward with your life style change, it takes careful planning, will power, determination and time. What ever you have mapped out for yourself on this healthy journey will not happen over night. This is a life style change not a fad. It may involve changing original plans in your program to fit in with your own hectic and busy life schedules. Be patient!
Healthy Eating.
This section is all about prevention. Lets look at promoting a healthy body and a healthy mind.
With so much conflicting information out there, it is easy to become confused about healthy eating. A good diet is important for our health and can help us feel our best, but what is a good diet? Apart from breast milk as food for babies, no single food contains all the essential nutrients the body needs to stay healthy and work properly. For this reason, our diets should contain a variety of different foods, to help us get the wide range of nutrients that our bodies need.
For a full insight to a healthy diet visit;
https://www.nutrition.org.uk/healthyliving/healthydiet/healthybalanceddiet.html
Exercise
Getting enough exercise and being active can be important for both your mental and physical health. Some medications might make you feel more tired. However, moderate exercise can help to improve your mood and general well-being and help you to feel better about yourself.
Regular exercise can also lower the risk of physical diseases, including heart disease, diabetes, stroke and certain types of cancer. Being more active can also help you to be a healthier weight.
A very useful website to find out more about physical activity and how it will most definitely improve your health visit;
Vaccinations.
Travel Vaccinations
Most standard travel vaccinations are not available through the
Surgery. There are private clinics available who will be able to assist you with all your travel vaccination needs.
The exceptions are for vaccinations that are part of the suggested vaccination schedule including:
o Diphtheria, polio and tetanus (combined booster)
o Typhoid
o Hepatitis A
o Cholera
Please enquire with Reception if you have been recommended one of these vaccinations.
Children’s Vaccinations.
You’ll usually be sent an appointment letter when your baby or child is due for a routine vaccination.
It could be at your GP practice or a local child health clinic.
Your personalised health care program.
A self-care plan.
Self Care Plans!
A self-care plan can help you enhance your health and wellbeing, manage your stress, and maintain professionalism as a worker with young people. Learn to identify activities and practices that support your wellbeing as a professional and help you to sustain positive self-care in the long-term.
This will help you to:
- understand self-care
- develop your self-care plan
- put your self-care plan into action.
Aspects of self-care
Self-care is a personal matter. Everyone’s approach will be different. It relates to what you do at work and outside of work to look after your holistic wellbeing so that you can meet your personal and professional commitments (find out more). Below are the different aspects to self-care and example strategies that other people have found useful:
- Workplace or professional
- Physical
- Psychological
- Emotional
- Spiritual
- Relationships.
NOTE: The activities and suggestions below are a guide only and it is important to choose activities that are meaningful to yourself and your own goals.
After discovering the different aspects of self-care, complete the self-care plan activity below.
Workplace or professional self-care
This involves activities that help you to work consistently at the professional level expected of you. For example:
- engage in regular supervision or consulting with a more experienced colleague
- set up a peer-support group
- be strict with boundaries between clients/students and staff
- read professional journals
- attend professional development programs.
Physical self-care
Activities that help you to stay fit and healthy, and with enough energy to get through your work and personal commitments.
- Develop a regular sleep routine.
- Aim for a healthy diet.
- Take lunch breaks.
- Go for a walk at lunchtime.
- Take your dog for a walk after work.
- Use your sick leave.
- Get some exercise before/after work regularly.
Psychological self-care
Activities that help you to feel clear-headed and able to intellectually engage with the professional challenges that are found in your work and personal life.
- Keep a reflective journal.
- Seek and engage in external supervision or regularly consult with a more experienced colleague.
- Engage with a non-work hobby.
- Turn off your email and work phone outside of work hours.
- Make time for relaxation.
- Make time to engage with positive friends and family.
Emotional self-care
Allowing yourself to safely experience your full range of emotions.
- Develop friendships that are supportive.
- Write three good things that you did each day.
- Play a sport and have a coffee together after training.
- Go to the movies or do something else you enjoy.
- Keep meeting with your parents’ group or other social group.
- Talk to you friend about how you are coping with work and life demands.
Spiritual self-care
This involves having a sense of perspective beyond the day-to-day of life.
- Engage in reflective practices like meditation.
- Go on bush walks.
- Go to church/mosque/temple.
- Do yoga.
- Reflect with a close friend for support.
Relationship self-care
This is about maintaining healthy, supportive relationships, and ensuring you have diversity in your relationships so that you are not only connected to work people.
- Prioritise close relationships in your life e.g. with partners, family and children.
- Attend the special events of your family and friends.
- Arrive to work and leave on time every day.
It is important to make yourself aware when it’s best to take matters into your own hands and ask ” Do I really need to see a doctor?” For the purpose of treating very minor illness, ailments injuries, a range of common illnesses and complaints, such as coughs, colds, sore throats, upset stomachs and aches and pains, these ailments can often be treated with a well-stocked medicine cabinet and plenty of rest.
It maybe however for peace of mind that you would like to talk to someone with a little more experience than you, so taking everything into consideration here are some of your options.
Pharmacy
Your local high street pharmacy can provide confidential, expert advice and treatment for a range of common illnesses and complaints, without having to wait for a GP appointment or go to A&E. To find your nearest local pharmacy, visit www.nhs.uk or text ‘pharmacy’ to 64746.
NHS England is the commissioning organisation for pharmacy services. If you need any specific support in relation to pharmacy services, you can contact the local NHS England team.
Dentist
Dentists are healthcare professionals who can help you to have healthy teeth and gums by undertaking regular checks, and provide treatment when necessary.
There are dental surgeries located across your area. Your dentist will decide how often they need to see you based on the condition of your mouth, teeth and gums. If you have no current problems, your dentist might not need to see you for up to two years.
The NHS Choices website provides information about local dental services and surgeries, including opening hours, contact details and how to register.
NHS England is the commissioning organisation for dental services. If you need any specific support in relation to dentists, you can contact the local NHS England team.
Out of hours and urgent advice
For non-emergency health issues during hours when the surgery is closed, please telephone 111. This will connect you to the national NHS 111 service, who will assess your condition and direct you to the local service best suited to your needs. NHS 111 is available 24/7 and is free to call from both landlines and mobiles.
For further information, visit: www.nhs.uk/111
GP-led Walk-in Centre
It offers healthcare for patients with a new or recent injury or illness, and access to a range of treatments for minor illnesses and injuries including infections, rashes, lacerations, emergency contraception and advice, stomach upsets, cuts, bruises, burns and strains.
Same-day Health Centre
The Same-day Health Centre provides healthcare services for the residents and visitors. It offers same-day healthcare for patients with a new or recent injury or illness, including infections and rashes, minor cuts or bruises, minor burns and strains, and stomach aches.
NHS111
NHS111 is a free service, available seven days a week, 24 hours a day. It offers help and advice for those times when it’s not a 999 emergency, but you do need help and advice fast. When you dial 111 you will be directed to the best local service for you.
A&E, emergency or the 999 ambulance service
Accident & Emergency (A&E) and the 999 ambulance service should only be used in a critical or life-threatening situation. Dialing 999 and stating an emergency situation will result in a response vehicle being sent to your location.
Please remember A&E departments and the 999 ambulance service are for genuine accidents and emergencies. Inappropriate use of these services can cause unnecessary delays for those who need urgent care and wastes precious resources.
GP
If you have an illness or injury that won’t go away, then you need to make an appointment with your GP practice. GP practices provide care, which may involve appointments or telephone advice either with a GP or practice nurse.
GPs are able to provide a range of services by appointment, including medical advice, examinations and prescriptions.
Patient choice
Research shows that treatments are more effective if patients choose, understand and control their care. This is why giving people more choice is a key priority of the NHS.
The Choice Framework sets out your legal right to choice about your NHS treatment and care, which usually involves selecting a GP, hospital and making informed decisions about your treatment. It is important to remember that you have a right to be involved in important decisions about your treatment and care.
NHS doctors have a duty to inform you about your available options and will always advise you as to what they think is the best option, but, ultimately, it is you, the patient, that must decide what is right for you.
pexels-photo-326240
Self Care Plans!
A self-care plan can help you enhance your health and wellbeing, manage your stress, and maintain professionalism as a worker with young people. Learn to identify activities and practices that support your wellbeing as a professional and help you to sustain positive self-care in the long-term.
This will help you to:
- understand self-care
- develop your self-care plan
- put your self-care plan into action.
Aspects of self-care
Self-care is a personal matter. Everyone’s approach will be different. It relates to what you do at work and outside of work to look after your holistic wellbeing so that you can meet your personal and professional commitments (find out more). Below are the different aspects to self-care and example strategies that other people have found useful:
- Workplace or professional
- Physical
- Psychological
- Emotional
- Spiritual
- Relationships.
NOTE: The activities and suggestions below are a guide only and it is important to choose activities that are meaningful to yourself and your own goals.
After discovering the different aspects of self-care, complete the self-care plan activity below.
Workplace or professional self-care
This involves activities that help you to work consistently at the professional level expected of you. For example:
- engage in regular supervision or consulting with a more experienced colleague
- set up a peer-support group
- be strict with boundaries between clients/students and staff
- read professional journals
- attend professional development programs.
Physical self-care
Activities that help you to stay fit and healthy, and with enough energy to get through your work and personal commitments.
- Develop a regular sleep routine.
- Aim for a healthy diet.
- Take lunch breaks.
- Go for a walk at lunchtime.
- Take your dog for a walk after work.
- Use your sick leave.
- Get some exercise before/after work regularly.
Psychological self-care
Activities that help you to feel clear-headed and able to intellectually engage with the professional challenges that are found in your work and personal life.
- Keep a reflective journal.
- Seek and engage in external supervision or regularly consult with a more experienced colleague.
- Engage with a non-work hobby.
- Turn off your email and work phone outside of work hours.
- Make time for relaxation.
- Make time to engage with positive friends and family.
Emotional self-care
Allowing yourself to safely experience your full range of emotions.
- Develop friendships that are supportive.
- Write three good things that you did each day.
- Play a sport and have a coffee together after training.
- Go to the movies or do something else you enjoy.
- Keep meeting with your parents’ group or other social group.
- Talk to you friend about how you are coping with work and life demands.
Spiritual self-care
This involves having a sense of perspective beyond the day-to-day of life.
- Engage in reflective practices like meditation.
- Go on bush walks.
- Go to church/mosque/temple.
- Do yoga.
- Reflect with a close friend for support.
Relationship self-care
This is about maintaining healthy, supportive relationships, and ensuring you have diversity in your relationships so that you are not only connected to work people.
- Prioritise close relationships in your life e.g. with partners, family and children.
- Attend the special events of your family and friends.
- Arrive to work and leave on time every day.
It is important to make yourself aware when it’s best to take matters into your own hands and ask ” Do I really need to see a doctor?” For the purpose of treating very minor illness, ailments injuries, a range of common illnesses and complaints, such as coughs, colds, sore throats, upset stomachs and aches and pains, these ailments can often be treated with a well-stocked medicine cabinet and plenty of rest.
It maybe however for peace of mind that you would like to talk to someone with a little more experience than you, so taking everything into consideration here are some of your options.
Pharmacy
Your local high street pharmacy can provide confidential, expert advice and treatment for a range of common illnesses and complaints, without having to wait for a GP appointment or go to A&E. To find your nearest local pharmacy, visit www.nhs.uk or text ‘pharmacy’ to 64746.
NHS England is the commissioning organisation for pharmacy services. If you need any specific support in relation to pharmacy services, you can contact the local NHS England team.
Dentist
Dentists are healthcare professionals who can help you to have healthy teeth and gums by undertaking regular checks, and provide treatment when necessary.
There are dental surgeries located across your area. Your dentist will decide how often they need to see you based on the condition of your mouth, teeth and gums. If you have no current problems, your dentist might not need to see you for up to two years.
The NHS Choices website provides information about local dental services and surgeries, including opening hours, contact details and how to register.
NHS England is the commissioning organisation for dental services. If you need any specific support in relation to dentists, you can contact the local NHS England team.
Out of hours and urgent advice
For non-emergency health issues during hours when the surgery is closed, please telephone 111. This will connect you to the national NHS 111 service, who will assess your condition and direct you to the local service best suited to your needs. NHS 111 is available 24/7 and is free to call from both landlines and mobiles.
For further information, visit: www.nhs.uk/111
GP-led Walk-in Centre
It offers healthcare for patients with a new or recent injury or illness, and access to a range of treatments for minor illnesses and injuries including infections, rashes, lacerations, emergency contraception and advice, stomach upsets, cuts, bruises, burns and strains.
Same-day Health Centre
The Same-day Health Centre provides healthcare services for the residents and visitors. It offers same-day healthcare for patients with a new or recent injury or illness, including infections and rashes, minor cuts or bruises, minor burns and strains, and stomach aches.
NHS111
NHS111 is a free service, available seven days a week, 24 hours a day. It offers help and advice for those times when it’s not a 999 emergency, but you do need help and advice fast. When you dial 111 you will be directed to the best local service for you.
A&E, emergency or the 999 ambulance service
Accident & Emergency (A&E) and the 999 ambulance service should only be used in a critical or life-threatening situation. Dialing 999 and stating an emergency situation will result in a response vehicle being sent to your location.
Please remember A&E departments and the 999 ambulance service are for genuine accidents and emergencies. Inappropriate use of these services can cause unnecessary delays for those who need urgent care and wastes precious resources.
GP
If you have an illness or injury that won’t go away, then you need to make an appointment with your GP practice. GP practices provide care, which may involve appointments or telephone advice either with a GP or practice nurse.
GPs are able to provide a range of services by appointment, including medical advice, examinations and prescriptions.
Patient choice
Research shows that treatments are more effective if patients choose, understand and control their care. This is why giving people more choice is a key priority of the NHS.
The Choice Framework sets out your legal right to choice about your NHS treatment and care, which usually involves selecting a GP, hospital and making informed decisions about your treatment. It is important to remember that you have a right to be involved in important decisions about your treatment and care.
NHS doctors have a duty to inform you about your available options and will always advise you as to what they think is the best option, but, ultimately, it is you, the patient, that must decide what is right for you.
Who is Who at the practice.
welcome to the team!
Doctors
Dr Morag Morag(f)
MB ChB MRCGP FPCert
Qualified at the University of Aberdeen in 1986
Dr Sarah Mark (f)
MRCGP DRCOG MRCP NBBS
Dr Pavani Abul (f)
MRCGP DFSRH DRCOG MBBS Qualified at University of Health Sciences, India
Dr Sarah Baxter (f)
Dr Anil Zan (m)
Dr Naveen Booth(m)
Nurses
Sister Wendy Star (f)
Sister Jackie Star (f)
Sister Jackie Nickelson (f)
Sister Amanda Sole (f)
Sister Michelle Sandpiper(f)
MSK Practitioner
Ann Clark (f)
PHARMACIST
Andrew lomax(m)
ADVANCED CLINICAL PRACTITIONERS
Lise Ross (f)
Janet Left (f)
Jacqui Baxter (Locum)
Healthcare Assistants
Miss Sarah (f)
Mrs Michelle(f)
Practice Management
Mrs Sally fields (f)
Practice Manager
Miss Judith (f)
Assistant Practice Manager
Administration
Dorothy (f) Jack (m) – Christine (f)
Lorna (f) Adele (f)
Secretaries
Helen (f) – Liz (f) – Bev (f)
Reception Team
Gail (f) – Reception Supervisor & Dionne (f) Deputy
Alison (f) Pauline (f) Bev (f) Joanne G (f) – Sarah H (f)
Jane (f) – Morag (f) Julie (f) Joanne C (f) Lynda (f)
Sarah (f) Sandra (f) Nikki (f) Debbie (f) Zoe (f)
Community Nurses
We have the services of community psychiatric nurses who are involved in helping people with major and minor psychiatric illness together with stress-related problems. Arrangements are made after seeing your doctor
Health Visitors
Our health visitors are nurses who specialise in family and public health, promoting health in all age groups. They advise on pre-conceptual care, pregnancy and family planning, child development, nutrition and immunisations. They assess the elderly and refer to other agencies. They promote continence and assess for treatment.
Counsellors
Counsellors are available for patients who are referred by the GP and who require an opportunity to discuss these issues that disrupt our daily lives, and now need to be explored with a trained counsellor in a totally confidential setting
Untitled-1Artboard 2
Untitled-1Artboard 4
Doctors
Dr Morag Morag(f)
MB ChB MRCGP FPCert
Qualified at the University of Aberdeen in 1986
Dr Sarah Mark (f)
MRCGP DRCOG MRCP NBBS
Dr Pavani Abul (f)
MRCGP DFSRH DRCOG MBBS Qualified at University of Health Sciences, India
Dr Sarah Baxter (f)
Dr Anil Zan (m)
Dr Naveen Booth(m)
Nurses
Sister Wendy Star (f)
Sister Jackie Star (f)
Sister Jackie Nickelson (f)
Sister Amanda Sole (f)
Sister Michelle Sandpiper(f)
MSK Practitioner
Ann Clark (f)
PHARMACIST
Andrew lomax(m)
ADVANCED CLINICAL PRACTITIONERS
Lise Ross (f)
Janet Left (f)
Jacqui Baxter (Locum)
Healthcare Assistants
Miss Sarah (f)
Mrs Michelle(f)
Practice Management
Mrs Sally fields (f)
Practice Manager
Miss Judith (f)
Assistant Practice Manager
Administration
Dorothy (f) Jack (m) – Christine (f)
Lorna (f) Adele (f)
Secretaries
Helen (f) – Liz (f) – Bev (f)
Reception Team
Gail (f) – Reception Supervisor & Dionne (f) Deputy
Alison (f) Pauline (f) Bev (f) Joanne G (f) – Sarah H (f)
Jane (f) – Morag (f) Julie (f) Joanne C (f) Lynda (f)
Sarah (f) Sandra (f) Nikki (f) Debbie (f) Zoe (f)
Community Nurses
We have the services of community psychiatric nurses who are involved in helping people with major and minor psychiatric illness together with stress-related problems. Arrangements are made after seeing your doctor
Health Visitors
Our health visitors are nurses who specialise in family and public health, promoting health in all age groups. They advise on pre-conceptual care, pregnancy and family planning, child development, nutrition and immunisations. They assess the elderly and refer to other agencies. They promote continence and assess for treatment.
Counsellors
Counsellors are available for patients who are referred by the GP and who require an opportunity to discuss these issues that disrupt our daily lives, and now need to be explored with a trained counsellor in a totally confidential setting
Contact us
Telephone numbers, opening hours and location address
Opening times
Polland Cottage Surgery
Monday 8:00am – 6:30pm
Tuesday 8:00am – 6:30pm
Wednesday 8:00am – 6:30pm
Thursday 8:00am – 6:30pm
Friday 8:00am – 6:30pm
Weekend closed
Polland Cottage Surgery Contact Details
Telephone:
Tel: 01253 955350
Fax: 01253 955352
Address:
Polland Cottage Surgery
Polland Primary Care Centre
Victoria Street
Polland
PL8 5DZ
Practice charter
Patient responsibilities
To help us provide a prompt, courteous and efficient service to all, we ask you to:
- Use our appointment and repeat prescription systems appropriately and responsibly
- Supply information requested by staff
- Treat staff with courtesy and respect
Comments, compliments and complaints
Please do let us know if you have any comments, suggestions or complaints about the service you have received. We operate a practice complaints procedure that meets national criteria and ensures your views are recorded and, where appropriate, acted upon.
If you would like to make a complaint, please contact either Sally pollock (Practice Manager) or one of the doctors at the surgery as soon as possible by either phoning the surgery on 01243 900000 and the receptionist will book you an appointment to see the Practice Manager or by writing a letter to the surgery addressing your complaint.
All other comments, views or suggestions are always welcome and help us to continue providing a high-quality service to all our patients. Please contact any member of staff with any comments you have to make.
How we use your data
All data you supply to us is kept confidential. Any information about you, your medical issues or treatment is only ever shared with other healthcare professionals on a ‘need to know’ basis. Information is sometimes shared with NHS management for data audit and planning, and all those who work for the NHS have a duty of confidentiality towards patients.
Zero tolerance
The practice operates a zero tolerance policy regarding the use of bad language, shouting or violence towards any member of staff or other patients.
New patients/registering with us
We welcome any new patient that lives within the boundaries of the practice area. Please contact reception if you are unsure if you live in our catchment area.
You can apply to register with us by completing one of the registration forms available at reception.
We never discriminate on the grounds of age, sex, medical condition, race, disability or social class, and if we are unable to register you we will always provide you with a reason in writing.
If you are already registered with us and move out of the area you will be asked to move to a new practice closer to your new address.
Confidentiality
All information you supply to us is kept strictly confidential. Any information about you, your medical issues or treatment is only ever shared with other healthcare professionals on a ‘need to know’ basis.
Information is sometimes shared with NHS management for data audit and planning, and all those who work for the NHS have a duty of confidentiality towards patients.
Opening times
Polland Cottage Surgery
Monday 8:00am – 6:30pm
Tuesday 8:00am – 6:30pm
Wednesday 8:00am – 6:30pm
Thursday 8:00am – 6:30pm
Friday 8:00am – 6:30pm
Weekend closed
Polland Cottage Surgery Contact Details
Telephone:
Tel: 01253 955350
Fax: 01253 955352
Address:
Polland Cottage Surgery
Polland Primary Care Centre
Victoria Street
Polland
PL8 5DZ
Practice charter
Patient responsibilities
To help us provide a prompt, courteous and efficient service to all, we ask you to:
- Use our appointment and repeat prescription systems appropriately and responsibly
- Supply information requested by staff
- Treat staff with courtesy and respect
Comments, compliments and complaints
Please do let us know if you have any comments, suggestions or complaints about the service you have received. We operate a practice complaints procedure that meets national criteria and ensures your views are recorded and, where appropriate, acted upon.
If you would like to make a complaint, please contact either Sally pollock (Practice Manager) or one of the doctors at the surgery as soon as possible by either phoning the surgery on 01243 900000 and the receptionist will book you an appointment to see the Practice Manager or by writing a letter to the surgery addressing your complaint.
All other comments, views or suggestions are always welcome and help us to continue providing a high-quality service to all our patients. Please contact any member of staff with any comments you have to make.
How we use your data
All data you supply to us is kept confidential. Any information about you, your medical issues or treatment is only ever shared with other healthcare professionals on a ‘need to know’ basis. Information is sometimes shared with NHS management for data audit and planning, and all those who work for the NHS have a duty of confidentiality towards patients.
Zero tolerance
The practice operates a zero tolerance policy regarding the use of bad language, shouting or violence towards any member of staff or other patients.
New patients/registering with us
We welcome any new patient that lives within the boundaries of the practice area. Please contact reception if you are unsure if you live in our catchment area.
You can apply to register with us by completing one of the registration forms available at reception.
We never discriminate on the grounds of age, sex, medical condition, race, disability or social class, and if we are unable to register you we will always provide you with a reason in writing.
If you are already registered with us and move out of the area you will be asked to move to a new practice closer to your new address.
Confidentiality
All information you supply to us is kept strictly confidential. Any information about you, your medical issues or treatment is only ever shared with other healthcare professionals on a ‘need to know’ basis.
Information is sometimes shared with NHS management for data audit and planning, and all those who work for the NHS have a duty of confidentiality towards patients.
The Future!
Lets work together creating a brighter future.
The future is our’s
How you can get involved
Our main aim is to promote the wellbeing of our patients and provide high-quality care and service at all times. To do this, it is essential that we listen to you and do all we can to meet your needs.
That is why we have created a patient participation group, which is open to everyone registered with us. It is your opportunity to influence and achieve real change through working with others to ensure what we provide is what you want and need.
The group:
- Ensures real, open communication between patients and the practice
- Discusses patients’ needs during the development of practice systems
- Supports the practice to achieve its health promotion targets
- Reviews and, where appropriate, provides advice and recommendations on the practice patient surveys
- Ensures the needs and interests of all patient groups are considered, including those with specific conditions, those with a disability, ethnic minorities and migrant workers
To find out more, contact your practice.
Becoming involved delivers practical improvements
Patient participation group’s, working with GP practice staff and patients, help to improve the patient experience for all. Examples of some of the improvements made by GP practices in partnership with their PPG’s include:
- Improvements to patient waiting areas
- Provision of up-to-date information on display and notice boards
- Better communication between reception staff and patients
- Improved access through the installation of a new telephone system
- Longer opening hours
- Online appointment booking
- Online prescription ordering service
- Appointment reminders to reduce the number of non-attendances
- Improved access and facilities for patients with a disability
- Improved patient privacy at reception
These are just some examples of the work of practices and PPG’s from across our member practices. To find out more, ask at the surgery for further details.
Other ways to get involved
The Public and Patient Engagement Group
The NHS and your Clinical Commissioning Group (CCG) – of which our practice is a member – Public and Patient Engagement Group meets monthly and includes representation from disadvantaged groups, the faith and voluntary sector, disability representatives and older people. The group’s views are fed into the CCG’S Quality and Improvement Committee, which reports to the Governing Body, and so is part of the CCG’S official governance process.
Affiliate membership scheme
By joining the CCG’S affiliate membership scheme you will have the chance to share your views on the healthcare provided in your area and act as a health champion in your community. The scheme is open to all residents and individuals registered with a local GP. Patients, carers, the general public and employers of all ages are most welcome.
Once you join as an affiliate you are added to the database and will be invited to complete questionnaires and take part in online polls relating to local healthcare. Occasionally, we may also ask you to join one of our focus groups so that we can gather detailed feedback about a specific issue or topic.
Listening events and cafes
The CCG organises regular listening events and cafes, giving people the opportunity to share their views and experience of NHS services. These one-to-one, drop-in sessions also seek the views of local people in order to influence commissioning intentions.
Volunteer
The CCG will soon be launching a volunteering programme, giving people the chance to become involved in its work through a wide range of opportunities.
The CCG also takes part in a range of special community events throughout the year and supports partner events. Information from patients is used to develop services and commissioning intentions.
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How you can get involved
Our main aim is to promote the wellbeing of our patients and provide high-quality care and service at all times. To do this, it is essential that we listen to you and do all we can to meet your needs.
That is why we have created a patient participation group, which is open to everyone registered with us. It is your opportunity to influence and achieve real change through working with others to ensure what we provide is what you want and need.
The group:
- Ensures real, open communication between patients and the practice
- Discusses patients’ needs during the development of practice systems
- Supports the practice to achieve its health promotion targets
- Reviews and, where appropriate, provides advice and recommendations on the practice patient surveys
- Ensures the needs and interests of all patient groups are considered, including those with specific conditions, those with a disability, ethnic minorities and migrant workers
To find out more, contact your practice.
Becoming involved delivers practical improvements
Patient participation group’s, working with GP practice staff and patients, help to improve the patient experience for all. Examples of some of the improvements made by GP practices in partnership with their PPG’s include:
- Improvements to patient waiting areas
- Provision of up-to-date information on display and notice boards
- Better communication between reception staff and patients
- Improved access through the installation of a new telephone system
- Longer opening hours
- Online appointment booking
- Online prescription ordering service
- Appointment reminders to reduce the number of non-attendances
- Improved access and facilities for patients with a disability
- Improved patient privacy at reception
These are just some examples of the work of practices and PPG’s from across our member practices. To find out more, ask at the surgery for further details.
Other ways to get involved
The Public and Patient Engagement Group
The NHS and your Clinical Commissioning Group (CCG) – of which our practice is a member – Public and Patient Engagement Group meets monthly and includes representation from disadvantaged groups, the faith and voluntary sector, disability representatives and older people. The group’s views are fed into the CCG’S Quality and Improvement Committee, which reports to the Governing Body, and so is part of the CCG’S official governance process.
Affiliate membership scheme
By joining the CCG’S affiliate membership scheme you will have the chance to share your views on the healthcare provided in your area and act as a health champion in your community. The scheme is open to all residents and individuals registered with a local GP. Patients, carers, the general public and employers of all ages are most welcome.
Once you join as an affiliate you are added to the database and will be invited to complete questionnaires and take part in online polls relating to local healthcare. Occasionally, we may also ask you to join one of our focus groups so that we can gather detailed feedback about a specific issue or topic.
Listening events and cafes
The CCG organises regular listening events and cafes, giving people the opportunity to share their views and experience of NHS services. These one-to-one, drop-in sessions also seek the views of local people in order to influence commissioning intentions.
Volunteer
The CCG will soon be launching a volunteering programme, giving people the chance to become involved in its work through a wide range of opportunities.
The CCG also takes part in a range of special community events throughout the year and supports partner events. Information from patients is used to develop services and commissioning intentions.